ISG Provider Lens®: Amazon Connect Ecosystem 2026

Caylent named a Product Challenger in the ISG Amazon Connect Ecosystem 2026 Report

ISG evaluated 60+ providers on how they modernize contact centers and deliver AI-powered customer experiences on AWS. Download the report to see how ISG assessed Caylent and the capabilities behind its recognition.

Inside the report, you'll find:

  • ISG’s assessment of Caylent’s strengths, including Amazon Connect expertise, cloud engineering, application modernization, data integration, and generative AI.
  • How providers compare across two quadrants, AWS Native Integrations and Intelligent Experiences, covering implementation, migration, AI-powered automation, agent assistance, and self-service.
  • What to look for in an Amazon Connect provider, from industry expertise and AWS integration capabilities to managed services and ongoing optimization.
  • What sets Caylent’s approach apart, including AWS-native delivery from day one, no proprietary lock-in, and an AI-first approach to customer engagement.

Download the Report

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