Privacy Policy

PART I: GENERAL PROVISIONS 

1. Introduction and Scope 

Caylent Inc., and our subsidiaries and affiliates ("Caylent" or "We") respect your privacy and commit to protecting it through our compliance with the practices described in this Privacy Policy ("Policy"). 

This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing personal data. It applies to: 

(a) “Website Users” who visit our website(s) or other digital properties, communications, or forms that link or refer to this Policy; 

(b) “Job Applicants” who apply for employment with Caylent; and 

(c) “Customers” to whom we provide services under a Master Services Agreement ("MSA") or similar agreement. 

This Policy applies to personal data collected regardless of the country where you are located. 

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit. 

Please read this Policy carefully to understand our policies and practices for processing and storing your personal data. By engaging with our Website or services, you accept and consent to the practices described in this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued engagement after any such revisions indicates that you accept and consent to them. 

2. Data Retention 

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements. 

Where we no longer need to process personal data for the purposes set out in this Policy, we will delete or anonymize such data. Where permissible, we may retain personal data for longer periods for archiving purposes. 

3. International Data Transfers 

We are based in the United States. We may process, store, and transfer the personal data we collect in and to countries outside your own, with different privacy laws that may or may not be as comprehensive as your own, including Argentina, Brazil, Canada, Colombia, Ecuador, Guatemala, India, Mexico, Panama, Peru, Philippines, Poland, El Salvador, Uruguay, Venezuela. 

If you are based in the European Economic Area, the European Commission has not approved an adequate level of protection for the transfer of data to certain countries named above. As a result, we have, in accordance with European Union law, entered into agreements with our subsidiaries, affiliates, and service providers in those countries based on the standard contractual clauses approved by the European Commission, the use of which is governed by Article 46 GDPR. You have the right to file a complaint with your supervisory authority in your Member State. More information is available at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en 

A list of our subprocessors is available at www.caylent.com/subprocessors. You can obtain a copy of our Data Processing Agreement at www.caylent.com/dpa. 

4. Data Security 

The security of your personal data is important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse, and unauthorized access, use, alteration, or disclosure. We store personal data behind firewalls on servers employing security protections and encrypt payment transactions. 

The safety and security of your information also depends on you. We urge you to take care when providing information in public areas or transmitting information electronically. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk. 

5. Children's Online Privacy 

We do not direct our Website or services to minors and we do not knowingly collect personal data from children under 18, or as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received personal data from a child without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please contact us at privacy@caylent.com. 

6. Changes to Our Privacy Policy 

We will post any changes we may make to our privacy policy on this page. If the changes materially alter how we use or treat your personal data, we will notify you. Please check back frequently to see any updates or changes to our privacy policy. 

7. Contact Information 

Please address questions, comments, and requests regarding this privacy policy and our privacy practices to privacy@caylent.com. 

Our data protection officer is Lisa Cohrs, General Counsel. 

Our corporate headquarters are located at 4521 Campus Drive, #344, Irvine, California, USA 92612. 

If you need to access this Policy in an alternative format due to having a disability, please contact privacy@caylent.com. 

PART II: WEBSITE USERS 

8. Data We Collect from Website Users 

When you visit our Website, we collect and use different types of data including: 

(a) Personal data that we could reasonably use to directly or indirectly identify you, such as your name, postal address, email address, telephone number, or any other identifier we may use to contact you online or offline, typically collected when you fill out forms on our Website. 

(b) Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, device name, country, time zone setting, language preferences, browser plug-in types and versions, and operating system and platform. 

(c) Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream information to, through, and from our Website, products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. 

(d) Information from other sources, such as public databases and third-party data providers. We may supplement information you provide with additional business contact and company information from third-party sources. 

If we combine or connect non-personal, demographic, or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data. 

8.1 Cookies and Tracking Technologies 

Our Website uses cookies (small files placed on your device) and other automatic data collection technologies to distinguish you from other Website Users. A complete list of cookies that we use on the Website can be found at caylent.com by clicking on 'Cookie Settings.' 

We use these technologies to: 

(a) Estimate our audience size and usage patterns; 

(b) Store your preferences so we may customize our Website according to your individual interests; 

(c) Speed up your searches; and 

(d) Recognize you when you return to our Website. 

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of our Website may become inaccessible and certain features may not work correctly. Unless you adjust your browser settings to refuse cookies, our system will issue them. 

8.2 Third-Party Tracking and Advertising Technologies 

Some content or applications on the Website are served by third parties, including advertising networks, analytics providers, and content providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. They may associate the information collected with your personal data or collect information about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We use the following categories of third-party technologies on our Website: 

(a) Analytics services to understand how visitors interact with our Website; 

(b) Marketing and CRM platforms to manage communications and track engagement; 

(c) Advertising platforms to deliver targeted advertisements and measure campaign effectiveness; and 

(d) Tag management services to deploy and manage the above technologies. 

We do not control how these third-party tracking technologies operate. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

9. How We Use Website User Data 

We do not sell personal information. We use data collected from Website Users for the following purposes: 

(a) To present our Website and provide you with the information, products, services, and support that you request from us; 

(b) To notify you about changes to our Website, products, or services; 

(c) To ensure that we present our Website content in the most effective manner for you; 

(d) To administer our Website and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes; 

(e) To improve our Website, products or services, marketing, or customer relationships and experiences; 

(f) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 

(g) To make suggestions and recommendations to you about goods or services that may interest you; and 

(h) To respond to inquiries and offer support. 

10. Website User Choices 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

(a) Promotional Offers. If you do not want us to use your contact information to promote our own or third parties' products or services, you can by sending us an email with your request to privacy@caylent.com. You may also opt-out by replying to any promotional email we have sent you or following the opt-out links in that message. 

(b) Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for promotional purposes, you can send us an email stating your request to privacy@caylent.com. 

(c) Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. 

(d) Targeted Advertising. If you do not want us to use information that we collect to deliver advertisements according to our advertisers' target-audience preferences, you can send us an email stating your request to privacy@caylent.com.

PART III: JOB APPLICANTS 

11. Data We Collect from Job Applicants 

When you apply for employment with Caylent, we collect the following categories of personal data: 

(a) Identifying information, including your name, postal address, email address, and telephone number; 

(b) Professional information, including your resume or CV, cover letter, work history, job titles, and professional qualifications; 

(c) Educational information, including degrees, certifications, and educational institutions attended; 

(d) Assessment information, including results from technical interviews, coding assessments, and other evaluation methods; 

(e) Reference information, including names and contact details of professional references and information obtained from those references; and 

(f) Background check information, where permitted by law and with your consent, including employment verification and other pre-employment screening results. 

We collect this information directly from you through our applicant tracking system, through technical assessment platforms, and through communications with you during the recruitment process. 

12. How We Use Job Applicant Data 

We use data collected from job applicants for the following purposes: 

(a) To evaluate your qualifications for the position(s) for which you have applied; 

(b) To communicate with you about your application and the recruitment process; 

(c) To conduct interviews and assessments; 

(d) To verify your information and conduct reference and background checks where appropriate; 

(e) To make hiring decisions; 

(f) To comply with legal and regulatory requirements; and 

(g) To consider you for other current or future employment opportunities at Caylent, unless you request otherwise. 

13. Job Applicant Data Sharing 

We do not sell personal information. We may share job applicant data with: 

(a) Our subsidiaries, contractors, and affiliates involved in the recruitment and hiring process; 

(b) Service providers who assist with recruitment, including our applicant tracking system provider, technical assessment platform providers, and background check providers; 

(c) Third parties as required by law or to protect our legal rights; and 

(d) A successor entity in the event of a merger, acquisition, or other corporate transaction.  

PART IV: CUSTOMERS 

14. Data We Collect from Customers 

When you engage with Caylent as a prospective or current Customer, we collect the following categories of personal data: 

14.1 Pre-Contract Data 

During sales discussions, demonstrations, and contract negotiations, we collect: 

(a) Contact information, including names, job titles, email addresses, and telephone numbers of your personnel; 

(b) Company information, including company name, address, industry, and size; 

(c) Communications, including records of calls, meetings, and correspondence; and 

(d) Technical requirements and business needs discussed during the sales process. 

14.2 Contract and Service Data 

During the course of our engagement under an MSA or similar agreement, we collect: 

(a) Contract information, including signatory details and authorized representatives; 

(b) Billing information, including billing contacts and payment details; 

(c) Project personnel information, including names and contact details of individuals involved in project delivery; 

(d) Technical access credentials provided to Caylent personnel to perform services; and 

(e) Service-related communications and support requests including records of calls, meetings, technical requirements, and business needs. 

Note: To the extent Caylent processes personal data on behalf of Customers as a data processor, such processing is governed by our Data Processing Agreement, available at www.caylent.com/dpa. 

15. How We Use Customer Data 

We use data collected from Customers for the following purposes: 

(a) To provide, maintain, and improve our services; 

(b) To communicate with you about your account and our services; 

(c) To process transactions and send related information, including purchase confirmations and invoices; 

(d) To provide customer support and respond to your requests; 

(e) To send promotional communications about our products and services (subject to your marketing preferences); 

(f) To fulfill our contractual obligations under our MSA or other agreements; 

(g) To enforce our rights arising from contracts with you; and 

(h) To comply with legal and regulatory requirements. 

16. Customer Data Sharing 

We do not sell personal information. We may share Customer data with: 

(a) Our subsidiaries and affiliates, including Caylent Canada, Inc., Caylent Argentina S.R.L., Caylent Brazil LTDA, and Caylent Mexico, S. de R.L. de C.V., who may be involved in service delivery; 

(b) Service providers and subcontractors who assist us in providing services, as listed at www.caylent.com/subprocessors; 

(c) Our professional advisors, including lawyers, accountants, and insurers; 

(d) Third parties as required by law or to protect our legal rights; and 

(e) A successor entity in the event of a merger, acquisition, or other corporate transaction. 

17. Accessing and Correcting Your Personal Data 

You may send us an email at privacy@caylent.com to request access to, correct, or delete personal data that you have provided to us. We may not accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement or negatively impact the information's accuracy. 

PART V: PRIVACY NOTICE FOR CALIFORNIA RESIDENTS 

This section supplements the information contained in this Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy. 

Where noted in this Policy, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication ("B2B personal information") from some of its requirements. 

18. Categories of Personal Information Collected 

We have collected the following categories of personal information from consumers within the last twelve (12) months: