Cloud Operations & Managed Services

Ticket Analysis Agent

• Triages 100% of incoming incidents, surfaces root-cause context, routes to the correct resolution path.

Cost Optimization Agent

• Continuously surfaces cost recommendations and actions our engineers execute on.

Prioritization Agent

• Orders the operations backlog by impact, urgency, and historical patterns specific to your environment.

Owns your technical direction and provides consistent architectural guidance across all initiatives that ensure speed in delivery.

AWS-certified engineers delivering hands-on execution across infrastructure, security, DevOps, data, and modernization.

Drives alignment, prioritization, and visibility across workstreams and engagement health.

Managed Services pricing is structured around the level of operational coverage and engineering capacity your environment requires.

CloudOps Core

• Starts at $7,500 USD/mo and scales based on your environment.

30-Day Free Trial

• No incremental cost and no contractual commitment for new migration customers.

AIOps Platform

• Begins with a fixed-fee AIOps Blueprint starting at $125K USD.

1. Detect: Agents surface anomalies, risks, and performance issues with root-cause context before a human is paged.
2. Triage: The Ticket Analysis Agent routes each incident to the correct resolution path with a recommended action.
3. Stabilize: Our team of experts investigates and resolves the immediate issue to protect availability.
4. Improve: Engineers identify root causes and implement fixes. Runbooks and automation are updated so similar issues are handled faster or avoided entirely.

Every new qualified Caylent migration customer receives a 30-day CloudOps Core trial the moment their migration closes. It includes full access to the agentic system and the AWS expert team with no additional contract or setup fee. Monitoring goes live before the project closes, so value starts on day one.

AWS provides the primitives: Bedrock AgentCore and Frontier Agents.

Caylent provides the system: a multi-agent architecture trained on 12 years of proprietary CloudOps intelligence, governed by AWS experts, with SLO-driven accountability for outcomes.

The environments our agents have trained on are the hardest ones: regulated industries, complex multi-account architectures, high-compliance workloads where a missed incident has real consequences. That depth of operational context means faster time-to-value in your environment and fewer surprises.

Not necessarily. Caylent's agents are designed to integrate with your communication platforms: triage and optimization signals can flow through Slack or the Caylent MSP platform.

AIOps platform builds explicitly begin with mapping your current tool ecosystem and shaping the agent deployment around it.

For CloudOps Core, you'll onboard to Caylent's MSP platform, which handles incident management, ticketing, and observability centrally.

It depends on what you want to own and operate.

• If your team wants to own the agentic infrastructure and integrate it deeply with your existing tooling, choose the AIOps Platform build.
• If you want the outcomes without the platform overhead and value having Caylent’s AWS experts working alongside the agents, choose CloudOps Core.
• If you just completed a migration with Caylent, your 30-day free trial of CloudOps Core is already included. The trial is the recommended way to experience the platform before committing.