Caylent Signs Multi-Year Strategic Collaboration Agreement with AWS to Accelerate AI Innovation, Customer Experience Transformation, and Agentic Cloud Operations

Caylent Signs Multi-Year Strategic Collaboration Agreement with AWS

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Caylent Catalysts™

AIOps Platform

A Custom Agentic Operations Platform Built Around Your Team

What is it?

Custom agentic cloud operations infrastructure, built to your tooling, team, and scale.

Enterprise cloud teams carry operational complexity that out-of-the-box managed services weren't designed for.

Caylent designs and builds a custom AIOps platform around your existing infrastructure: mapping your tooling, deploying purpose-built agents, and governing outcomes with certified AWS architects.

Every engagement begins with a fixed-fee AIOps Blueprint that removes scoping risk before implementation.

Capabilities & Features

Proprietary Operational Intelligence

Agents trained on 12 years of proprietary CloudOps intelligence arrive with AWS-specific operational context from day one.

Purpose-Built Agent Architecture

A multi-agent system covering triage, cost optimization, and backlog prioritization, governed by guardrails your architects define.

AWS Environment Monitoring

Designed around your existing incident management and observability stack without tooling compromise.

AWS-Native Infrastructure

Built on Amazon Bedrock AgentCore and Frontier Agents, aligned to the AWS agentic roadmap as it ships.

Our Approach

Discover & Define

A fixed-fee AIOps Blueprint maps your tooling, incident workflows, and team structure to produce a full integration plan.

Plan & Design

Architects design the multi-agent system, define operational guardrails, and confirm the SLO framework for your environment.

Build & Validate

Agents are built, integrated into your incident management and observability platforms, and validated against defined guardrails.

Launch & Deploy

The platform goes live with monitoring active, your team trained, and Caylent architects accountable for outcomes.

Manage & Extend

Caylent architects remain available to audit performance, refine agent behavior, and extend the platform over time.

Typical Custom Engagement Deliverables

Documents your tooling ecosystem, team structure, and the full agent integration plan.
Multi-agent system covering triage, cost optimization, and backlog workflows, scoped to your environment.
Defined operational boundaries and SLO-driven measurement built in from the start of implementation.
Your existing incident management, observability, and communication platforms connected to the agent system.
Documentation and training that enable your team to operate and extend the platform independently.

Caylent Accelerate™ for Agentic Cloud Operations

Our AIOps Platform is built and delivered with Caylent Accelerate™ agents, built on Amazon Bedrock AgentCore and 12 years of proprietary CloudOps intelligence.

Proprietary Data Advantage

2,000+ AWS deployments and 12 years of CloudOps intelligence trains our agents and inform every engagement.

70% of Remediation Tasks Accelerated

Guardrailed actions executed and audited by Caylent's AWS architects, balancing AI speed with human judgment.

30% Faster Mean Time to Resolution

Agents carry context forward so no issue surfaces twice, ensuring less time between an incident and a fix.

100% of Incidents Auto-Triaged

Auto-triages 100% of incoming incidents with root cause context and a recommended resolution path.

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Indy Racing Experience

Indy Racing Experience Goes From 0 to Full Operations in Just a Few Days

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Frequently Asked Questions

Managed Services pricing is structured around the level of operational coverage and engineering capacity your environment requires.
AIOps Platform
- Begins with a fixed-fee AIOps Blueprint starting at $125K USD.
1. Detect: Agents surface anomalies, risks, and performance issues with root-cause context before a human is paged.
2. Triage: The Ticket Analysis Agent routes each incident to the correct resolution path with a recommended action.
3. Stabilize: Our team of experts investigates and resolves the immediate issue to protect availability.
4. Improve: Engineers identify root causes and implement fixes. Runbooks and automation are updated so similar issues are handled faster or avoided entirely.
AWS provides the primitives: Bedrock AgentCore and Frontier Agents.
Caylent provides the system: a multi-agent architecture trained on 12 years of proprietary CloudOps intelligence, governed by AWS experts, with SLO-driven accountability for outcomes.
The environments our agents have trained on are the hardest ones: regulated industries, complex multi-account architectures, high-compliance workloads where a missed incident has real consequences. That depth of operational context means faster time-to-value in your environment and fewer surprises.
Not necessarily. Caylent's agents are designed to integrate with your communication platforms: triage and optimization signals can flow through Slack or the Caylent MSP platform.
AIOps platform builds explicitly begin with mapping your current tool ecosystem and shaping the agent deployment around it.
For CloudOps Core, you'll onboard to Caylent's MSP platform, which handles incident management, ticketing, and observability centrally.
It depends on what you want to own and operate.
- If your team wants to own the agentic infrastructure and integrate it deeply with your existing tooling, choose the AIOps Platform build.
- If you want the outcomes without the platform overhead and value having Caylent’s AWS experts working alongside the agents, choose CloudOps Core.
- If you just completed a migration with Caylent, your 30-day free trial of CloudOps Core is already included. The trial is the recommended way to experience the platform before committing.

Let's Get Started

Whether you're ready to build now or exploring the options, Caylent can help you map what agentic cloud operations looks like for your team.

Get in touch