With 25+ years of technology, consulting, and operational experience, Fayh joins Caylent to turn AI-first services into a scalable, repeatable engine for enterprise growth.
IRVINE, Calif., June 25, 2026 – Caylent, an AI-First Amazon Web Services (AWS) Premier Tier Services Partner, Anthropic Preferred Services Partner, and AWS Managed Services Provider, today announced the addition of Eduardo Fayh as President and Chief Operating Officer (COO). Fayh’s primary focus will be on operationalizing Caylent’s AI-first services model and scaling the company’s foundation to serve even more enterprise customers through their continued growth.
With more than 25 years of experience in technology, consulting, and operational leadership, Fayh joins Caylent to capitalize on expanding relationships with partners including AWS and Anthropic. He will report directly to Caylent’s CEO Valerie Henderson and will lead teams including Service Delivery, Operations, and Managed Services.
"When I looked at what Caylent has built, I saw a company with genuine momentum and a market position that competitors simply cannot replicate,” said Fayh. “The combination of a deep AWS partnership and an emerging Anthropic practice creates an opportunity that doesn't come along very often. As a member of the team, my focus is on execution and building the structure, processes, and talent model that turn Caylent's AI-first services approach into a scalable, repeatable business. This is exactly the kind of work I came here to do."
Fayh spent 13 years helping build Thoughtworks in progressively senior roles, ultimately overseeing a $300 million business. He most recently served as VP of Delivery at Globant leading strategic client partnerships and driving growth at the enterprise level. Fayh has also held leadership positions at Dell Computers and Telco Group Claro. A fluent English, Spanish, and Portuguese speaker with deep roots across the Americas, he is well positioned to lead a company with delivery centers spanning the US, Canada, and Latin America. He holds executive education from MIT Sloan School of Management and Harvard Business School.
"Caylent Accelerate™ is our commitment to customers that they will move from ideas to impact faster than they can anywhere else, and delivering on that commitment at our scale requires an elite operational foundation to match the ambition,” said Caylent CEO Valerie Henderson. “Eduardo has spent 25 years building exactly that kind of foundation at some of the most operationally demanding consulting organizations in the world. He understands what it takes to scale delivery without sacrificing quality, to operationalize an AI-first model with real discipline, and to build the team structures that let great engineers do their best work. Bringing Eduardo on as President and COO is how we make sure that as we grow, we keep getting better for every customer we serve."
About Caylent
Since 2015, Caylent has grown alongside organizations modernizing on AWS. It is the operating partner they trust to build, run, and evolve intelligent systems at scale. As an AWS Premier Tier Services Partner, Anthropic Preferred Services Partner, and AWS Managed Services Provider, with ten Partner of the Year Awards including GenAI, Migration, and Security Consulting Partner of the Year in 2025, Caylent combines deep AWS expertise, proprietary accelerators, and an agentic delivery system to move organizations from idea to impact, faster. Learn more at caylent.com.
A new AWS-native managed services model powered by Amazon Bedrock AgentCore and trained on 12 years of proprietary CloudOps intelligence that anticipates issues before they surface, continuously optimizes cost and performance, and evolves alongside the business it serves.
Expanded collaboration will fuel Caylent’s agentic AI practice, newly formed Amazon Connect practice anchored by the Pronetx acquisition, and managed services model through agentic cloud operations.
Recognized as Gold Winner in Artificial Intelligence Service Provider of the Year Category.
Caylent Team