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Supermarket Chain Adopts Smart Cart Technology to Enhance Grocery Shopping Experiences
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McKeever Enterprises teamed up with Caylent to boldly reimagine the grocery experience, designing a fully managed AWS integration that brought Amazon Dash Cart technology to life without changing their existing POS system. As the first non-Amazon retailer to deploy Dash Cart, McKeever has already launched the innovation in five supermarkets, driving strong customer adoption and elevating in-store convenience and efficiency. This modernized architecture now positions the 12-store, 1,200-employee grocer to continue innovating at scale.
McKeever Enterprises, Inc. owns and operates 12 supermarkets located in the Kansas City metropolitan area. In operation for nearly 50 years, the company employs around 1,200 people.
QVS Software, based in Raleigh, North Carolina, offers the point of sales (POS) software solution that McKeever Enterprises uses in its supermarkets. This software stores pricing information and manages sales transactions.
Driven by visionary executives looking to enhance the grocery shopping experience, McKeever Enterprises proactively consulted with Amazon to discuss implementing Dash Cart technology in several of its supermarkets.
Dash Cart technology by Amazon is a smart shopping cart system that gives customers the ability to quickly and efficiently add, remove, and weigh items in their cart while shopping. Customers can then pay through an automatic process, allowing them to skip the checkout line.
Previously available only in Amazon Fresh and Whole Foods (a subsidiary of Amazon) locations, Dash Cart is now available to third party retailers.
The team at McKeever Enterprises had the vision to adopt the emerging smart shopping cart technology. Yet the company’s software architecture presented an infrastructural challenge.
Dash Cart technology by Amazon is built to sync with a retailer’s existing POS software, with one caveat. In order to sync, the POS software must be deployed in Amazon Web Services (AWS). For stores owned by Amazon, this is not an issue, since these stores utilize POS software housed in AWS.
However, there are many POS software solutions, including the QVS Software solution implemented in McKeever Enterprises supermarkets, that are not deployed in AWS. Discovering this roadblock, the team at McKeever Enterprises had three choices: let go of the vision of bringing Dash Cart to its stores; break its contract with QVS Software and find a new POS solution already embedded in AWS; or find a solution allowing Dash Cart to work with its current software.
The team at QVS Software was eager to develop a solution to sync its software with AWS, thus implementing the Dash Cart technology while retaining McKeever Enterprises as a customer.
“We wanted to adopt the smart cart technology,” says Tim Cosens, Chief Information Officer (CIO) at McKeever Enterprises. “We didn’t want the technology piece to stop us from implementing Dash Cart. We needed a solution, which is exactly what Caylent and QVS Software were able to provide.”
In order to sync the supermarket’s POS software with Dash Cart, a custom software integration needed to be built. The skilled Caylent team worked closely with teams at QVS Software, McKeever Enterprises, and Amazon Dash Cart to design and build the integration.
Caylent approached this project with the mindset of providing a managed service solution, offering the clients the peace of mind that a tailored solution brings.
First, Caylent needed to establish a secure connection that would allow the McKeever Enterprises network to communicate with Amazon Dash Cart. Caylent designed, configured, and implemented a VPN on the McKeever Enterprises corporate server, ensuring that it could be accessed by any McKeever supermarket location using the Dash Cart service.
Next, Caylent established an AWS best-practices serverless environment, a crucial piece of the puzzle in making the Dash Cart service work. This environment houses the software integration, which is used to sync the Dash Cart to the supermarket’s POS system.
Caylent designed, built, and continues to manage the entire software integration, which uses the following AWS Services:
The Dash Cart workflow proceeds like this:
The managed service solution comprises steps 3-7 of the workflow. Caylent closely monitors these steps through its 24/7 Monitoring service. Caylent can offer this managed service solution to any company looking to enhance and simplify its shopping experience using Dash Cart technology by Amazon.
Deploying the Dash Cart service required a confluence of three companies. One, McKeever Enterprises’ early adoption of the technology. Two, QVS Software’s willingness to support integrations and smart cart technology. Three, Caylent’s cloud expertise to build and implement the software integration.
Caylent’s work on this project has been well-received. “Our [Amazon Dash Cart] experience working with Caylent has been really, really good. Thanks a ton for the great work!” says John Gunn, head of System Integrator Alliances at Amazon.
As the first non-Amazon owned company to implement Dash Cart, the impact of McKeever’s drive to advance its technology and modernize the shopping experience cannot be overstated.
Through perseverance, communication and partnership, McKeever Enterprises and QVS Software were able to overcome the software architecture challenges faced when implementing the technology. Dash Cart technology by Amazon is now available in five McKeever Enterprises-owned supermarkets, including both McKeever’s Markets and Price Choppers.
Customers are adopting the technology into their shopping routines. “Many of our customers love integrating the technology into their shopping habits,” says Tim Cosens. “We’ve seen a great adoption rate of the Dash Cart.”
Partnering with Caylent provided an added benefit for the QVS Software team. Witnessing Caylent’s expertise has given the team hands-on experience in software integrations and AWS, enabling them to support other software integrations in the future.
“We wanted to adopt the smart cart technology. We didn’t want the technology piece to stop us from implementing Dash Cart. We needed a solution, which is exactly what Caylent and QVS Software were able to provide.”
Tim Cosens
Chief Information Officer
Company
McKeever Enterprises is a homegrown grocery store chain of twelve locations in the greater Kansas City metro with stores in Kansas and Missouri. The McKeever family has been a market leader in grocery stores for almost 50 years.
Location
Lenexa, KS
Industry
Services
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