Generative AI has been making waves across industries, and at Caylent, it’s no different. While we’ve built innovative generative AI solutions for our customers, we’ve also embraced this technology to transform how we deliver services. This shift has not only accelerated our workflows but also redefined how our teams collaborate and execute projects.
The Evolution of AI-Driven Service Delivery
Six months ago, our approach to service delivery looked very different. Today, generative AI has become a core accelerator for virtually everything we do. Tools like modern Integrated Development Environments (IDEs), such as Cursor, and platforms like Amazon Q Developer allow us to go beyond traditional programming aids like Intellisense. With these tools, we’re achieving full code transformations, making our processes faster and more efficient.
By integrating these advancements, we’ve adapted our workflows to include generative AI models like Anthropic’s Claude and Amazon Bedrock. These tools have become invaluable in our day-to-day programming exercises, enabling us to streamline tasks that once required significant manual effort.
Automating Validation for Accelerated Outcomes
One of the key challenges we faced was that while AI could generate high-quality code quickly, the validation process remained time-consuming. At Caylent, much of our work involves helping customers modernize their applications for the cloud. This often includes transforming existing functionality into more maintainable, faster, and cost-efficient implementations.
To address this, we automated the validation step. Whether it’s:
- Application code implementing an API
- Database stored procedures for analytics workloads
- Infrastructure as code for cloud and on-prem environments
- Networking configurations
Our automated validation ensures that generated outputs meet the desired standards. By providing detailed error messages, our teams can quickly identify and correct issues, allowing the AI to refine its results. This automation has significantly changed how we execute projects, enabling a more efficient and iterative approach.
A New Working Paradigm: Human-in-the-Loop AI
Generative AI has introduced a new working style that combines automation with human expertise. We’ve adopted a “human-in-the-loop” approach, where AI handles the bulk of repetitive tasks, while our teams focus on complex and differentiated work.
Here’s how it works:
- Large chunks of work are processed by AI tools.
- Outputs are validated automatically, with successful results moving forward.
- For errors, patterns are identified, and prompts are adjusted to improve subsequent outputs.
This iterative process means that only a small percentage—10% to 20%, depending on task complexity—requires manual intervention. The result? Faster delivery timelines and a more focused use of our teams’ expertise.
Beyond Development: AI in Sales and Pre-Sales
Our use of generative AI isn’t limited to development and delivery. We’ve also applied these tools to accelerate our sales and pre-sales processes. For example:
- Transcribing and summarizing calls.
- Automatically generating proposals for customers and clients.
These innovations have dramatically increased productivity, allowing us to handle more work in less time. By automating repetitive tasks, our teams can dedicate their energy to strategic, high-impact activities. This shift has not only improved efficiency but also made day-to-day operations more enjoyable for our employees.
Key Benefits of Generative AI Integration
The integration of generative AI into our workflows has delivered several key benefits:
- Faster Project Delivery: By automating repetitive tasks, we’ve significantly reduced delivery timelines.
- Enhanced Focus on High-Value Work: Teams can concentrate on complex and differentiated tasks that require human creativity and expertise.
- Improved Employee Satisfaction: Automation has eliminated much of the tedious work, making roles more fulfilling and enjoyable.
Conclusion
Generative AI is reshaping how we deliver services at Caylent. By integrating this technology into our workflows, we’ve accelerated delivery, enhanced efficiency, and created a more rewarding work environment. As we continue to innovate, we remain committed to leveraging AI to drive customer evolution and organizational growth. The future of service delivery is here, and it’s powered by generative AI.
If you’re interested in leveraging generative AI to transform your organization, contact us today to learn how Caylent can help you achieve your goals.
Randall Hunt
Ryan Gross
